Privacy Policy

BETURR Privacy Policy

Operated by Coaches Connect LLC

Version 4.0 | Effective date: August 13, 2026

1. Scope

This Privacy Policy explains how Coaches Connect LLC (“Coaches Connect,” “we,” “us,” or “our”), operator of the BETURR software platform (“BETURR” or the “Platform”), collects, uses, discloses, retains, and protects personal information through BETURR websites, web applications, planned mobile applications, communications, and related services.

This Privacy Policy applies to Facility owners and staff, coaches, athletes, parents and legal guardians, and other Platform users. It does not govern a Facility’s independent offline practices, its physical premises, its own websites, or third-party services that the Facility selects outside the Platform.

The Platform is intended for use in the United States. If you use it from another jurisdiction, your information may be processed in the United States.

2. Our Role and the Facility’s Role

2.1 Facility-Controlled Information

The Facility shown in an athlete account determines why athlete, parent, booking, membership, waiver, message, performance, and training information is collected and how it is used to provide Facility Services. For that information, the Facility generally acts as the business, controller, or equivalent responsible party, and Coaches Connect processes information to provide the Platform and follow the Facility’s lawful instructions.

Questions about Facility Services, Facility Waivers, coaching decisions, pricing, refunds, cancellations, or the Facility’s independent use of information should be directed to the Facility.

2.2 Coaches Connect-Controlled Information

Coaches Connect independently determines certain processing needed to create and secure Platform accounts; operate, support, bill for, and improve the Platform; administer AI Coach subscriptions; prevent fraud and misuse; maintain acceptance and audit records; communicate about the Platform; comply with law; and protect users, Facilities, and Coaches Connect.

3. Information We Collect

3.1 Facility and Staff Information

Facility name, business information, address, logo, and contact details.

Owner, coach, and staff names, email addresses, roles, and permission settings.

Stripe connected-account identifier, onboarding and agreement-acceptance status, Platform Transaction Fee configuration, Facility Service Fee configuration, and payment-method settings.

AI Coach subscription and billing records, such as transaction identifiers and payment status. Stripe stores full card and supported bank-account numbers.

3.2 Athlete and Parent Information

Athlete name, email, date of birth, height, weight, demographic or profile fields, and account credentials.

Parent or legal guardian email, name, relationship, authority affirmation, consent records, and secure-token activity for minor accounts.

Memberships, packages, purchases, bookings, attendance, credits, payment amounts and dates, Stripe transaction identifiers, refund status, and cancellation requests.

Facility Waiver records, including the Facility’s waiver text and version, typed signer name, drawn signature image, timestamps, athlete identity, and signed PDF.

Messages with Facility staff, announcements, training notifications, and support communications.

Training programs, exercise assignments, workout completion, coach notes, performance metrics and trends, including data imported from tools such as HitTrax.

Performance and body measurements selected by the Facility, which may include exit velocity, bat speed, sprint time, lifted weight, body weight, height, and similar information.

3.3 Technical and Usage Information

IP address, browser or app type, user agent, device information, timestamps, authentication events, security logs, and diagnostic records.

The document version, exact acceptance statement, timestamp, IP address, user agent, signer identity, and token used when a person accepts legal terms or signs electronically.

Essential cookies, local storage, session identifiers, and similar technologies needed for login, security, preferences, and Platform operation.

3.4 Information from Other Sources

Information entered by a Facility, coach, parent, or authorized administrator.

Payment-method, mandate, transaction, return/dispute, and connected-account status information from Stripe.

Information received from a Facility-configured webhook or integration where the Facility has authority to provide it.

Information imported by authorized Facility users from training hardware or CSV files.

4. How We Use Information

Create, authenticate, administer, and secure Platform accounts.

Provide scheduling, memberships, bookings, purchases, payment connections, credits, attendance, communications, and training-program functions.

Display and store Facility Waivers, collect signatures, create signed PDFs, preserve versions, and enforce Facility-configured signature requirements.

Process parent approval and children’s privacy requests.

Process athlete-facing card and supported bank-account charges, subscriptions, Facility Service Fees, refunds, returns, and related payment events on the Facility’s connected Stripe account, and process AI Coach billing on Coaches Connect’s Stripe account.

Provide AI-assisted drafting and coach-preference functions as described below.

Send transactional emails, service announcements, receipts, failed-payment notices, waiver requests, training notifications, and security messages.

Respond to support, cancellation, privacy, and account-deletion requests.

Detect, investigate, and prevent fraud, abuse, security incidents, unauthorized access, and violations of our agreements.

Maintain records, enforce agreements, resolve disputes, comply with legal obligations, and protect legal rights.

Operate, troubleshoot, analyze, and improve Platform reliability and functionality using information permitted for those purposes.

5. Payments and Stripe

Facilities connect their own eligible Stripe accounts. Athlete-facing card and supported bank-account charges are intended to be direct charges on the Facility’s connected account, and the Facility is the merchant of record. Coaches Connect may receive the BETURR Platform Transaction Fee and may access transaction and payment-method metadata needed to provide, bill for, secure, and support the Platform.

Full payment-card and bank-account numbers are collected through Stripe-hosted or Stripe-controlled payment flows and are not intended to pass through Coaches Connect’s servers. We may receive limited information such as payment-method type, card brand, card funding classification, last four digits, expiration details, bank name or masked bank-account details where Stripe provides them, mandate status, Stripe customer and payment identifiers, payment status, amounts, Platform Transaction Fees, Facility Service Fees, refunds, returns, and disputes.

An optional AI Coach subscription is billed separately by Coaches Connect through Coaches Connect’s own Stripe account.

6. AI Coach

6.1 Information Sent for AI Drafting

When an authorized coach uses AI Coach, Coaches Connect may send the coach’s exercise library, saved warmups, coach-authored rules or interview answers, up to three prior coach programs, and—when drafting for selected athletes—the athlete’s first and last name, age, and aggregated performance-metric trends to our AI service provider.

We do not intentionally send payment-card information, Facility Waiver content, message history, or payment records to the AI provider for program drafting.

6.2 Human Review and Preference Learning

AI output remains a draft until a human coach reviews and approves it. Coaches Connect may distill a coach’s edits into short preference rules that the coach can view, edit, and delete.

The owner-only product-support assistant uses a static product-documentation file and is not designed to access Facility databases.

6.3 Sensitive Information

Users and Facilities should not enter medical diagnoses, treatment instructions, payment information, Facility Waiver text, authentication credentials, or unnecessary sensitive personal information into AI prompts.

7. How We Disclose Information

7.1 Facilities and Authorized Users

We disclose Facility Data to the Facility and its authorized owners, coaches, and staff according to their roles and permissions. Athletes and parents may see information associated with their own account and assigned programs.

7.2 Service Providers

We use service providers to operate the Platform. Current providers include Supabase for database, authentication, and file storage; Vercel for hosting and serverless infrastructure; Stripe for payments; Resend for transactional email; and Anthropic for AI features. Providers may process information only for the services they provide and subject to their agreements with us.

Providers and infrastructure may change. We will update this Privacy Policy or our vendor list when material changes affect privacy practices.

7.3 Facility-Configured Integrations and Webhooks

A Facility may configure an outbound webhook or integration that sends information such as names, emails, bookings, or purchases to a destination chosen by the Facility. The Facility controls that choice. Once transmitted, the destination’s practices govern the information, and the Facility is responsible for providing required notice and consent.

7.4 Legal, Safety, and Business Transfers

We may disclose information to comply with law, legal process, court orders, or valid government requests; enforce agreements; prevent fraud or security threats; protect rights, safety, or property; or investigate misconduct.

Information may be disclosed in connection with a merger, financing, acquisition, reorganization, bankruptcy, sale of assets, or similar transaction, subject to appropriate confidentiality and legal requirements.

7.5 With Consent or Direction

We may disclose information when a user, parent, or Facility directs us to do so or provides consent.

8. No Sale or Behavioral Advertising

Coaches Connect does not sell personal information for money and does not share personal information for cross-context behavioral advertising. The Platform does not currently use third-party advertising SDKs or marketing trackers.

We use essential technologies needed for account authentication, security, preferences, and service operation. If our advertising or tracking practices materially change, we will update this Privacy Policy and provide any choices required by law.

9. Children’s Privacy

9.1 Minor Accounts

Date of birth is required to determine whether parent approval is needed. An athlete under 18 must provide a parent or legal guardian email, and the account may remain restricted until the parent completes the required approval and waiver-signature process.

9.2 Children Under 13

A child under 13 may not independently activate or use an account. Before obtaining parental consent, we may collect limited information needed to contact the parent and request consent. The child’s account remains pending and protected functions remain unavailable until the parent or legal guardian completes the required notice, consent, and any reasonable verification steps.

The parent notice identifies the information collected, how it is used, the service providers involved, whether it is disclosed, and how the parent may consent, refuse, review, correct, or request deletion. We do not condition a child’s participation on disclosing more information than is reasonably necessary for the Platform activity.

9.3 Parent Rights

A verified parent or legal guardian may request to review the child’s personal information, correct it, request deletion, refuse further collection or use, or withdraw consent. We may need to verify identity and authority before acting. Withdrawal may require suspension or deletion of the child’s active account.

Some records may be retained where permitted or required for legal claims, fraud prevention, payment records, Facility Waivers, security, or compliance. Retained information will not be used for unrelated purposes.

9.4 How to Contact Us About a Child

Parents may contact support@coachesconnectllc.com or use https://beturrapp.com/account-deletion. Please identify the Facility and athlete and explain the request. Do not send government identification unless we specifically request a secure verification method.

9.5 COPPA Operators and Service Providers

For COPPA-covered activity, Coaches Connect LLC is the primary Platform operator and will respond to parent inquiries about BETURR’s information practices. Core service providers that may collect, maintain, or process children’s personal information to provide the Platform include Supabase (database/authentication/storage), Vercel (hosting), Resend (transactional email), Stripe (payments and payment metadata where a parent or Facility uses payment features), and Anthropic for limited AI-assisted drafting where enabled after required parental consent. These providers are used only for the disclosed service purposes, and Coaches Connect requires appropriate confidentiality and security commitments.

9.6 Children’s Data Retention and Deletion Schedule

Before parental consent, limited child and parent contact information collected solely to request consent is ordinarily deleted within 30 days if consent is not completed, unless a shorter period is required or a limited record is reasonably necessary to document the failed or withdrawn consent request.

While a child account is active, personal information is retained only as reasonably necessary for the specific Platform and Facility functions for which it was collected. After a valid parent deletion request or account closure, ordinary child profile, training, messaging, and performance information is ordinarily deleted or deidentified from active systems within 90 days, subject to technically necessary backup cycles and records that may lawfully be retained for a separate documented purpose.

Consent and acceptance evidence, transaction/accounting records, Facility Waiver and electronic-signature evidence, security records, and information reasonably necessary to establish, exercise, or defend legal claims may be retained in restricted form for up to seven years after the applicable record, account closure, or transaction, as appropriate to the retention purpose, and longer only while a documented legal hold or other legal requirement applies. At the end of the applicable period, the information is deleted or deidentified.

10. Performance and Consumer Health Information

Facilities may collect athletic performance information and body measurements such as height, weight, speed, strength, bat speed, throwing velocity, and exit velocity. In some jurisdictions, certain measurements, physical-status information, or related inferences may be treated as consumer health data. The separate BETURR Consumer Health Data Privacy Notice supplements this Privacy Policy for covered information and must be prominently linked where applicable.

Coaches Connect uses this information to provide requested training, tracking, program, and reporting functions; support the Facility’s services; secure the Platform; and comply with law. We do not sell this information or use it for behavioral advertising.

The Platform is not designed for medical records. Facilities and users should not enter diagnoses, treatment plans, rehabilitation instructions, insurance information, or other protected health information. Where applicable law provides additional rights concerning consumer health data, requests may be sent to support@coachesconnectllc.com.

11. Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Platform, maintain accounts, comply with contracts and law, resolve disputes, preserve evidence, prevent fraud, and protect users and the Platform.

Retention depends on the information and context. Active account and training information may be retained while the Facility or account remains active. Children’s information is additionally governed by the specific schedule in Section 9.6. Signed Facility Waivers, electronic-signature evidence, transaction records, acceptance logs, security records, and dispute-related information may be retained for the documented periods needed for legal, tax, accounting, safety, security, or claims purposes.

When information is no longer reasonably necessary, we may delete, deidentify, aggregate, or restrict it. Backups may persist for a limited period before being overwritten. A deletion request may result in deletion or anonymization of ordinary profile and training information while legally justified records are retained in a restricted form.

12. Account and Data Deletion

Users will be able to initiate account deletion from within the Platform where required and through a public web request at https://beturrapp.com/account-deletion. A parent may submit a request for a minor. We may verify identity, authority, Facility relationship, and the scope of the request.

Account deletion means closing the active account and deleting or anonymizing associated information that we are not legally permitted or reasonably required to retain. Merely disabling login is not treated as completion of a valid deletion request.

We may retain signed Facility Waivers, payment and accounting records, acceptance and signature evidence, fraud and security records, and information needed to establish, exercise, or defend legal claims. We will explain any material retention in our response when required.

13. Security

We use administrative, technical, and organizational safeguards designed to protect personal information, including authentication, tenant-level access controls, role permissions, encryption provided by our infrastructure, logging, and controlled vendor access. For personal information collected from children under 13, Coaches Connect maintains a written children’s-information security program and written retention/deletion schedule designed to address confidentiality, security, integrity, data minimization, provider access, retention, and secure disposal.

No system is completely secure. Users and Facilities must protect passwords, devices, email accounts, exports, and integration credentials and notify us promptly of suspected unauthorized access. We will investigate and provide notices as required by law.

14. Your Choices and Privacy Rights

Depending on where you live and whether an applicable law covers Coaches Connect or the Facility, you may have rights to request access, correction, deletion, portability, restriction, withdrawal of consent, or additional information about processing. You may also have the right to appeal a denied request.

Because a Facility controls much of the athlete information, we may direct or coordinate a request with the Facility. We will not discriminate against a person for exercising a legally protected privacy right.

To submit a request, contact support@coachesconnectllc.com or use https://beturrapp.com/account-deletion. Include enough information to identify the account and Facility. We may verify your identity and authority before responding.

14.1 California and Similar State Rights

Where applicable, residents may request the categories and specific pieces of personal information collected, sources, purposes, categories of recipients, correction, deletion, and a copy of information. Coaches Connect does not sell personal information or share it for cross-context behavioral advertising as those terms are commonly defined.

14.2 Authorized Agents

An authorized agent may submit a request where permitted. We may require proof of authority and may verify the request directly with the individual unless law provides otherwise.

15. Cookies and Similar Technologies

The Platform uses essential cookies, session storage, local storage, and similar technologies for authentication, security, load balancing, preferences, and core operation. Disabling essential technologies may prevent the Platform from working.

We do not currently use third-party advertising cookies or cross-site behavioral tracking. Our hosting and security providers may process technical information necessary to deliver and protect the Platform.

16. Third-Party Links and Facility Practices

The Platform may link to videos or content hosted by YouTube, Vimeo, Loom, or other providers. Those providers’ privacy policies apply when you access their services.

Facilities may collect information outside Coaches Connect, use their own websites and communication tools, or enable third-party integrations. Coaches Connect is not responsible for a Facility’s independent privacy practices. Contact the Facility for its privacy notice.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in the Platform, vendors, law, or privacy practices. We will post the revised policy with a new “Last Updated” date and provide additional notice or request consent where required.

Material changes concerning children’s information will be handled in accordance with applicable law and may require new parental notice or consent.

18. Contact Us

Coaches Connect LLCAttn: Privacy / COPPA4539 N 22nd St Ste N, Phoenix, AZ 85016, USAPrivacy and COPPA requests: support@coachesconnectllc.comPrivacy/COPPA telephone: (602) 806-8796Account deletion: https://beturrapp.com/account-deletion

For questions controlled by a Facility—such as its Facility Waiver, training services, charges, refunds, or independent privacy practices—contact the Facility shown in your account.